Privacy Policy
How Shamrock Renovation collects, uses, and protects your personal information.
Introduction
Shamrock Renovation ("we", "us", "our") is committed to protecting the privacy of our customers, website visitors, and anyone whose personal data we handle. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.
We comply with the General Data Protection Regulation (GDPR) and the Data Protection Acts 1988 to 2018 as applicable in Ireland.
Who We Are
Shamrock Renovation is a renovation and construction company based in Cork City, Ireland, operating across Cork City and County Cork. For data protection purposes, we are the Data Controller in respect of the personal data described in this policy.
Contact: info@shrenovation.ie | 083 205 4916
What Data We Collect
We collect personal data in the following circumstances:
- Contact and quote enquiries: Name, phone number, email address, project location, and project details you provide via our contact or quote forms.
- Communications: Records of communications by email, phone, or WhatsApp when you contact us.
- Contractual information: Name, address, and contact details necessary to carry out agreed renovation works.
- Website usage: Basic technical data such as IP address and browser type collected via standard web server logs or analytics tools.
We do not collect sensitive personal data (such as health information or financial data beyond invoice-related details) unless strictly necessary for the delivery of agreed services.
How We Use Your Data
We use the data we collect to:
- Respond to your enquiries and provide quotes for renovation work
- Carry out renovation projects under a contract with you
- Communicate with you about the progress of ongoing work
- Send invoices and process payments
- Comply with our legal and regulatory obligations
- Improve our services and website
We do not use your personal data for automated decision-making or profiling.
Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract: Processing necessary to perform a contract with you or to take steps at your request before entering into a contract.
- Legitimate interests: Processing for our legitimate business interests, such as responding to enquiries, where this does not override your rights and freedoms.
- Legal obligation: Processing required to comply with our legal obligations.
- Consent: Where you have given explicit consent, such as for marketing communications.
Data Sharing
We do not sell, rent, or trade your personal data with third parties. We may share data with:
- Subcontractors or specialist tradespeople engaged to deliver work on your project — limited to what they need to do their job
- Professional advisors (e.g. accountants, solicitors) where required
- Regulatory authorities where legally required to do so
Any third parties we share data with are required to handle it in accordance with GDPR obligations.
Service Providers We Use
We use the following providers to run this website and handle enquiries. Each acts as a data processor on our behalf and is bound to process data only on our instructions:
- Automattic (WordPress.com): website hosting. Enquiry submissions are stored in the website database.
- Brevo: outbound email delivery (SMTP relay) for notifications and replies.
- Make.com: routes enquiry submissions into our internal record-keeping.
- Google: Google Analytics and Google Tag Manager, for website measurement.
- Meta (Facebook): advertising measurement, where you have consented to marketing cookies.
International Transfers
Some of the providers listed above are based outside the European Economic Area (EEA), primarily in the United States. Where personal data is transferred outside the EEA, we rely on the safeguards provided for under GDPR — such as the EU–US Data Privacy Framework or Standard Contractual Clauses approved by the European Commission — to ensure your data receives an equivalent level of protection.
Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including any legal or contractual obligations. As a general guide:
- Enquiry data not progressing to a project: up to 12 months
- Client and project records: 7 years from project completion (in line with accounting and contractual obligations)
Your Rights
Under GDPR, you have the following rights in relation to your personal data:
- Access: Request a copy of the data we hold about you
- Rectification: Ask us to correct inaccurate data
- Erasure: Request deletion of your data where we have no legal basis to retain it
- Restriction: Ask us to restrict how we process your data in certain circumstances
- Objection: Object to processing based on legitimate interests
- Portability: Request your data in a portable format
To exercise any of these rights, contact us at info@shrenovation.ie. We will respond within one month, as required by GDPR. Where a request is complex we may extend this by up to two further months, and will tell you if that happens.
You also have the right to lodge a complaint with the Data Protection Commission (Ireland) at www.dataprotection.ie.
Website Cookies
Cookies are small text files stored on your device when you visit a website. Our website uses the following categories:
- Strictly necessary: required for the site to function and to keep it secure. These do not require your consent.
- Analytics: Google Analytics, used to understand how visitors find and use the site so we can improve it. These tell us things like which pages are popular — they are not used to identify you personally.
- Marketing: the Meta (Facebook) pixel, used to measure the performance of our advertising. This sets a cookie named
_fbp.
Analytics and marketing cookies are non-essential. Under the ePrivacy Regulations (S.I. 336 of 2011) we only set them where you have given consent, which we ask for when you first visit the site. You can change or withdraw your choice at any time using the cookie settings link, and you can also block or delete cookies through your browser settings — though doing so may affect how parts of the site work.
Withdrawing consent does not affect the lawfulness of any processing carried out before you withdrew it.
Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. However, no internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on this page. We encourage you to review it periodically.
Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us at:
Shamrock Renovation
Cork City, County Cork, Ireland
info@shrenovation.ie
083 205 4916